Shipping & Handling

Will Jewel Secrets ship anywhere?
Currently, we ONLY ship to the U.S., including Hawaii and Alaska.

How much is shipping?
Shipping rates are as follows:
Orders up to $9.99 are: $1.99 
Orders totaling between $10.00 to $19.99 are $2.99
Orders totaling between $20.00 to $28.99 are $3.49
Orders from $29 & up -  FREE SHIPPING until further notice

When will my order ship?
After your order is placed, orders generally process within 48 hours. Orders placed after 1:00 pm EST will be processed the next business day. Business days are Monday through Friday only (does not include holidays). Once processed and shipped out, an order confirmation email will be sent immediately. Please wait up to 72 hours after the order confirmation email to receive tracking information.

* PLEASE ALLOW 2-4 WEEKS FOR SHIPPING *

I need to change something on my order, can you help me?
We are unable to modify or cancel an order after the order is placed. For assistance please contact customer service using the contact us form between 9 a.m. - 9 p.m. EST.
How can I contact someone who can help me?
Customer Service is available seven days a week from 9 a.m. – 9 p.m. EST and can be reached using the contact us form.
Responses are usually returned within 24 hours.
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